Set out the offer clearly
Define programme terms, participating properties, plans and benefits before accepting members.
Membership management
Give every membership a clear place
Manage membership programmes, applications, benefits and member records together. Review paid periods, validate membership cards and record benefit use at participating properties.
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Keep the member record together
Review entitlement, purchased periods, payments and card history from the member profile.
Check benefits at the point of service
Validate the current membership and record staff-managed benefit use against its limits.
Membership management / 01
Create a programme that fits your operation
Create paid memberships or connect a free membership to an existing loyalty programme. Set the scope, billing property and participating properties, then define monthly or annual plans where applicable.
- Free and paid programme types
- Monthly or annual paid periods
- Property participation and programme terms
Membership management / 02
Make eligibility and registration deliberate
Choose open registration, an inquiry first or approval before payment. Configure registration questions and booking or F&B benefits, including eligible plans, usage limits and discount-combination rules.
- Registration questions and approval choices
- Booking and food-and-beverage benefits
- Eligibility, usage and combination rules
How it connects
- Set eligibility
- Review the application
- Confirm membership
A connected Staycore workflow
Membership management / 03
Carry the member record through to service
Review validity and payment history, manage permitted membership actions and reissue cards when needed. Validate the QR credential at service and record or reverse authorised benefit use.
- Membership periods and payment history
- QR card validation and replacement
- Benefit-use records and reports
How it comes together
From programme terms to a recognised member
Keep registration, payment and service eligibility in view.
Define the programme
Set its scope, plans, terms, participating properties and benefits.
Enrol the member
Review the application and follow the programme’s approval and payment requirements.
Check entitlement
Inspect the member’s purchased period, validity and current membership status.
Validate and serve
Validate the card at the participating property and record the applicable benefit use.
Does a paid membership automatically charge each renewal?
Each paid membership period is paid separately. You can offer monthly or annual plans, configure renewal reminders and review the purchased period and payment history. Do not treat a reminder as a successful renewal payment.
Can a membership work across our properties?
A programme has a defined scope, billing property and participating properties. Configure those deliberately; card validation checks the current membership and whether the service property participates.
How do staff check a membership card?
Staff scan or paste its QR credential in Validate, check the returned membership status and review the available benefits. A saved picture of the card does not replace current validation. Reissuing a card stops the previous QR credential from validating.
Learn your way around
Help and guides
Practical instructions for your team, from setup to the everyday details.
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See how membership management fits your operation.