Prepare before arrival
Send an online check-in link and review the information the guest submits against the reservation.
Check-in & identity
Make every arrival easier to coordinate
Bring guest details, identity review, payment readiness and room assignment into the arrival workflow. Prepare before the guest arrives and follow the remaining checks through to a completed stay check-in.
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See what still needs attention
Keep payment readiness, room assignment and required identity details in the arrival review.
Complete the arrival with a clear result
Follow the check-in action through to its completed status before continuing to guest access.
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Review guest information before the desk gets busy
Email the reservation’s remote check-in link and review the submitted identity image and details. Approve a valid submission or return it with a reason so the guest can correct the information.
- Reservation-linked online check-in
- Guest information and identity submission review
- Approval or a clear rejection reason
How it connects
- Send the guest link
- Review the submission
- Approve or request correction
A connected Staycore workflow
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Bring the remaining arrival checks together
Review arrival progress and continue to the requirement that needs attention. Confirm payment or an approved billing arrangement, select an available room of the booked type and review the required identity details.
- Arrival progress and readiness status
- Payment or approved billing requirements
- Suitable room assignment and guest details
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Record the completed arrival before issuing access
Use an existing matching verified ID or capture the required image, then complete check-in. The stay moves to in-house after success, with the appropriate access workflow available when the property supports it.
- Identity upload or supported camera capture
- Explicit check-in completion result
- Access checks linked to the in-house stay
How it comes together
From an expected arrival to an in-house guest
Keep each requirement clear for the guest and reception team.
Prepare the reservation
Check contact details and send the online check-in link when appropriate.
Review readiness
Inspect the submitted information, payment or billing arrangement and room availability.
Complete check-in
Assign the room, review the required identity evidence and confirm the arrival action.
Continue to access
Verify the in-house status and use the configured guest-access or key-card workflow.
Does approving online check-in complete the arrival?
No. Approval records the staff review of the submitted information. Payment readiness, room assignment and the property’s remaining check-in requirements still apply. The arrival is completed through the check-in action.
Can reception complete check-in without internet?
On a reception computer prepared while online, permitted check-in actions use saved records and store the stay and identity evidence locally. Check the local completion result and synchronize after reconnecting. Guest links and mobile keys require connectivity and successful synchronization.
How is a guest identity document handled?
An authorised staff member can review the supplied image or upload a supported identity image through the reservation workflow. Camera capture is available where the browser supports it. Uploading the ID records the staff verification; it does not by itself complete check-in.
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