Cookie Policy | Staycore

What this policy covers

This policy explains cookies and similar browser storage on the Staycore marketing website at staycore.io. Staycore Limited operates this website. Read our Privacy Policy for information about personal data, recipients, retention and your rights.

Cookies are small records a browser can send with requests to the domain that set them. Local storage keeps records in the browser until the site or browser removes them. Session storage is limited to a page session, usually the lifetime of a browser tab. These technologies have different purposes; not all are used for advertising.

This policy does not replace the notices for a hotel or restaurant using Staycore, a customer workspace, or a payment provider you choose to visit.

Choose what you allow

Optional Analytics and Marketing are off by default. We do not load Amazon CloudWatch RUM or Google Ads until you enable the corresponding category.

Accept all enables both optional categories.
Reject optional leaves both off. You can still browse the website and use its core forms and features.
Customize lets you enable either category independently and save your choices.

Necessary storage remains available for your privacy choice and features you request. Continuing to browse, closing a notice or reading a policy does not give permission for optional tracking.

Your choice applies to this website in this browser. When persistent storage is available, we use it for 180 days, then ask again. If your browser prevents that storage, we use the current tab's session storage instead. If neither is available, your choice lasts only for the current page. Clearing site data, using another browser or device, or a change requiring a new choice may cause the notice to appear sooner.

Necessary preferences and checkout storage

These records support your choices or a transaction you request. They are not controlled by the optional Analytics and Marketing switches.

Privacy preference: staycore-cookie-consent: Provider: Staycore. Storage: local storage. Records the saved categories, policy version and when the choice was made. We treat the choice as valid for 180 days. Local storage does not expire by itself; an expired record is handled when the site next checks it, or you can clear it through your browser.
Session preference fallback: staycore-cookie-consent-session: Provider: Staycore. Storage: session storage. When your browser cannot save the persistent preference, this record remembers your accepted or rejected categories within the current tab's page session. The same 180-day validity limit applies, but the record normally ends with that page session. If session storage is unavailable too, the choice stays only in the current page's memory.
Locks checkout: staycore.locks-bundle.tracking.v1: Provider: Staycore. Storage: session storage. Keeps an order reference and a private tracking token so the locks-bundle page can recover and check your payment status after checkout. It lasts for the browser tab's page session, rather than a fixed number of days.
POS checkout: staycore.pos-bundle.tracking.v1: Provider: Staycore. Storage: session storage. Keeps the POS-bundle order reference and private tracking token for payment-status recovery. It lasts for the browser tab's page session.

Session storage survives page reloads; browser session restoration can also restore the page session. Clearing it may prevent automatic recovery of a checkout status, so keep your order reference. Read how browser session storage works.

The locks and POS example calculators keep their input values in the current page's memory. They do not use these checkout records to save calculator inputs.

Analytics: Amazon CloudWatch RUM

If you enable Analytics, Amazon CloudWatch RUM helps us find errors and understand page speed and reliability. It can receive page information, browser and device details, network and performance measurements, and error information. The monitor can associate measurements with randomly generated visitor and session identifiers. See the information collected by CloudWatch RUM.

cwr_s — session cookie: Provider: Amazon Web Services, set on our website's domain. Groups measurements from a visit. The default session period is 30 minutes of inactivity.
cwr_u — visitor cookie: Provider: Amazon Web Services, set on our website's domain. Helps distinguish returning visitors using a generated identifier. The default lifetime is 30 days.
cwr_c and cwr_i — local storage: Provider: Amazon Web Services. The monitoring client may cache credentials and an identity used to send diagnostic measurements. These local-storage entries have no automatic browser expiry. We remove the accessible entries when you turn Analytics off; clearing site data also removes them.

These names and default periods are described in AWS's web-client configuration documentation. Browser-storage lifetimes are different from retention of information already sent to a provider; our Privacy Policy explains our retention approach.

Marketing: Google Ads

If you enable Marketing, we load the Google Ads tag AW-17862519730 to measure advertising activity and relevant website interactions. Google can receive page URLs, IP address, browser and device details, online identifiers and event information. Depending on your choices and Google settings, information may also be used for personalised advertising. See how Google uses information from sites that use its services.

_gcl_* — advertising measurement cookies: Provider: Google. Cookies in this family, such as _gcl_aw when ad-click information is available, help connect advertising clicks with website actions. Google documents a lifetime of 90 days for _gcl_ cookies. See Google's cookie information.
_gcl_ls — advertising local storage: Provider: Google. Conversion linking may store ad-click information under this key. Local storage has no automatic browser expiry. We remove this entry when you turn Marketing off; clearing site data also removes it. See Google's conversion-linking documentation.

The records present depend on your advertising interactions, the provider's behaviour and browser restrictions; every visitor does not receive every cookie. Google may also read or set cookies on its own domains. Its advertising-cookie inventory describes those provider-managed cookies and their lifetimes. We cannot remove another domain's cookies from this page.

Change or withdraw your choice

Use Cookie settings in the website footer or the button above to reopen your choices. Turn off a category and save, or choose Reject optional to turn off both.

Withdrawal stops future collection by our corresponding integration. If a provider was already loaded, the page may reload to stop its active code. We remove associated first-party cookies and browser storage that this site can access. Withdrawal does not undo previous processing or delete information already received by a provider.

You can also delete or block cookies and site storage in your browser. Deleting the preference record resets your choice; optional tracking remains off until you choose again. Blocking all storage may prevent us from remembering your preference or recovering a checkout status.

Use Google My Ad Center to manage Google's advertising preferences separately. Our website choice does not change your Google account settings or the choices you make on another website.

Other requests, questions and changes

Delivering a page, a font, a form response or a requested checkout still involves ordinary network requests. Those requests can disclose technical information such as your IP address and browser details. Some pages obtain fonts from Google Fonts. A link to WhatsApp, a payment page or another external service opens that provider's environment, where its own notice and controls apply.

For questions about these technologies or personal information, contact Staycore Limited through our contact form and begin your message with “Privacy request”. Our Privacy Policy explains your rights and how to make a complaint.

We will update this policy when our use of browser storage changes. The date above identifies the latest revision. Updating this page does not itself give permission for a new optional purpose.