Prepare the stay properly
Create reservations against available room types and priced stay dates, with guest details and special requests together.
Hotel PMS & front desk
Make every arrival feel well prepared.
Manage reservations, room assignments and guest accounts through one connected front desk. Keep the next arrival and the final departure clear for your team.
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Guide the arrival
Work through payment readiness, room assignment and the identity details required by your property.
Close the account with confidence
Review accommodation and service charges together before completing checkout and the room handover.
Hotel PMS & front desk / 01
Build the reservation around the guest
Create a staff booking or walk-in with stay dates, room type and rate plan. Find a returning guest, record party details, and keep the reservation code available for the next step.
- Review availability and prices for the stay
- Capture guest details and special requests
- Link authorised group bookings where applicable
Hotel PMS & front desk / 02
Give reception a clear arrival sequence
Arrival progress brings the outstanding requirements into view. Confirm the payment or approved billing arrangement, assign a suitable room, and complete the required identity checks.
- Resolve the displayed arrival blockers
- Assign an available room of the booked type
- Confirm completed check-in before guest access
Hotel PMS & front desk / 03
Bring the complete stay into the final bill
Review room charges, services, payments and the remaining balance before departure. Room charges from restaurant or bar service remain part of the guest folio until settled.
- Review the folio before collecting the balance
- Resolve the checkout requirements shown
- Confirm departure and the room turnover task
How it comes together
One stay, from first booking to farewell
Keep reception, billing and room operations working from the same guest journey.
Reserve
Choose available accommodation and a rate plan, then record the guest and stay details.
Welcome
Confirm billing readiness, assign the room and complete the required check-in details.
Look after the stay
Review the in-house record and guest folio as accommodation and service activity is recorded.
Complete the departure
Resolve the final balance, confirm checkout and review the room for its next arrival.
Can reception create walk-ins and group bookings?
Yes. Authorised staff can create walk-ins and reservations from Front Desk, subject to available inventory and pricing. The form also supports the applicable group account and group block for authorised group bookings.
What has to be ready before check-in?
Check-in requires payment readiness or the approved billing arrangement, a suitable room, and the identity details required by the property. Front Desk shows the outstanding requirements so staff can resolve them before completing the arrival.
Can a prepared reception computer work during an outage?
Supported reception workflows can use saved inventory and pricing on a computer prepared in advance. Local changes need synchronization, and concurrent bookings can require review. Follow the offline reception guide for preparation, supported actions and recovery.
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