Give guests a useful starting point
Let guests open their verified stay to find configured services and request help from the property.
Guest experience
Keep the guest journey connected
Connect guest communication, service requests and the next action for each stay. Give guests useful ways to engage with the property while teams follow the work through to completion.
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Turn requests into owned work
Review service details, assign the next owner and follow the request’s payment and fulfilment status.
Keep communication under your control
Configure property messaging policies and review proposals that require approval before they are sent.
Guest experience / 01
Bring services into the guest’s stay
Guests can request configured hotel services, check scheduling windows and send concierge requests from a verified stay. Room TV content can also present the property’s services, benefits and offers.
- Guest-app services and concierge requests
- Availability checks for scheduled services
- Room TV services and offer presentation
Guest experience / 02
Keep the handoff visible to the team
Service teams review the guest, request, payment status and linked task before acting. Assign the next owner, progress the work and check eligible room charges through the connected financial record.
- Service inbox and linked tasks
- Staff or department assignment
- Payment checks and eligible room charges
How it connects
- Review the request
- Assign the work
- Confirm completion
A connected Staycore workflow
Guest experience / 03
Make messages and next actions intentional
Set property communication policies and sender identities, then review proposals in the approval queue where required. Guest Journeys brings the stay’s timeline, blockers and permitted next actions into one view.
- Property messaging policies and verified senders
- Proposal review with recipient and offer details
- Journey stages, blockers and next actions
How it connects
- Review the context
- Approve when required
- Check the outcome
A connected Staycore workflow
How it comes together
Carry the request through to the result
Keep the guest’s request and the team’s next step connected.
Open the stay context
Start with the verified guest stay or the matching journey in Front Desk.
Review the request
Check the service, requested time, price and any payment or approval requirement.
Assign the next action
Send work to the responsible team and follow the available service actions.
Confirm the outcome
Inspect the refreshed request, message delivery or linked operational record.
What can guests do from their stay?
After opening a verified stay, guests can use the property’s configured services, send concierge requests and review request progress. Scheduled services require an available window, and a request may still need payment or property confirmation.
Can our team review guest messages before they go out?
Yes. Property policies and autonomy settings determine which proposals require approval. The approval queue shows the recipient, channel, message and offer details where applicable. Review the delivery result after approval; approval itself does not confirm delivery.
Does requesting an offer or activity confirm a booking?
No. Guests should review the offer and wait for the property’s confirmation or complete the booking flow presented. Suggested day plans are recommendations; service requests, payments and completed bookings each have their own recorded status.
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Help and guides
Practical instructions for your team, from setup to the everyday details.
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