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Orders, kitchen and payments

Restaurant POS in Nigeria

Your POS should make the next action clear: which items were sent, what the kitchen is preparing, who collected payment and why a bill changed.

For restaurant owners, outlet managers, cashiers and kitchen teams running table, counter or tab service.

01 · Outlet setup

Match the POS to the way you actually serve

A counter collecting payment before handoff and a restaurant settling a table after service need different controls. Staycore lets an outlet use the applicable full-service or quick-service model and POS workflow. Review the outlet’s tax, service-charge, production and ordering settings before staff begin taking orders.

For table service, staff seat the party, add products and quantities, include special instructions and send the order. A saved draft is not a kitchen instruction. When a table belongs to another waiter, an authorised reassignment may be needed before another staff member can change it.

02 · Production

Know what has reached the kitchen or bar

Order Hub supports the outlet’s configured KOT-first or tab workflow. A tab keeps newly added items separate from those already sent. Staff review the unsent list before sending the next kitchen order ticket, avoiding duplicate preparation when customers add another round.

Payment and production do not always finish together. In full-service and KOT-first workflows, paid items can still need preparation or handoff. In the documented quick-service Tab Service workflow, successful full payment completes the order and its remaining production work. Delivery and room service retain their separate fulfilment step. Test the model your outlet uses rather than assuming every screen closes work the same way.

03 · Payments

A printed bill is not a recorded collection

Review the outstanding balance before recording Cash, POS or Bank transfer for money received. Keep the available reference and follow payment verification or reconciliation instructions. A customer’s transfer alert needs checking against your bank or provider record; recording a tender should not substitute for that check.

After settlement, staff can print the receipt. Receipts can be inspected against the linked bill and payment, with A4, 80mm and 58mm print options where available. A printer error does not reverse a payment. For hotel restaurants, an authorised room charge moves the amount to the guest folio; it is shown separately from money collected at the table.

Three records to distinguish at the cashier desk
RecordWhat to check
BillItems, adjustments and amount still owed.
PaymentTender, amount received, reference and confirmation state.
ReceiptThe linked bill/payment and readiness for printing.

04 · Margin control

Connect stock usage to accountable bill changes

For inventory-tracked menu items, a saved recipe defines ingredient quantities, units and the stock source used by future sales. Review mappings and unit conversions against the kitchen’s actual portions. Saving a recipe does not immediately alter stock quantities; receiving, transfers, counts and adjustments have their own records.

Discounts require a reason and, where prompted, manager approval with a Sales PIN. Sent-item voids use the permitted manager controls and a reason. Review the refreshed bill and any void ticket or refund follow-up. For a bar handling bottles and mixers, compare those changes with stock movements before concluding that a difference is waste or theft.

05 · Before you choose

Rehearse a busy shift and its close

Bring your menu, outlet layout, printers, payment methods and a few real exception scenarios. Include a changed order, an unavailable item, a manager discount and a transfer whose confirmation is delayed. Then follow receipts and reconciliation at close instead of stopping when the sale screen looks correct.

Prepared offline table service can record supported collections and queue synchronisation. Room charges, online payment authorisation and refunds require internet. Ask the demo team to show preparation and recovery on the device you intend to use. Review F&B subscription scope separately from POS hardware and receipt-printer purchases.

Questions before you decide

Frequently asked questions

Can Staycore record bank transfers and card-terminal payments?

Table payments support Cash, POS and Bank transfer. Record the payment actually received and its reference, then follow the displayed verification and reconciliation requirements. A selected payment method is not proof that money reached the business.

Can waiters freely void sent items or discount a tab?

Changes depend on the role and the applicable approval controls. Discounts require a reason and may require a manager’s Sales PIN. Sent-item voids use manager access and a reason, with paid-item refunds handled as a separate follow-up where required.

Does POS stock tracking work without setting up recipes?

Ingredient-based consumption needs the recipe, quantities, units and inventory mappings configured for the menu item. Check source locations and opening stock before relying on the resulting balances.

Does buying a POS terminal include the software subscription?

The hardware offer and software subscription are separate. Compare the selected terminal and printer with the F&B plan, outlet scope and setup work shown on the current pricing and hardware pages.

Bring your workflow. See how it works in Staycore.

Walk through your service shift