Off-book occupancy
A room appears vacant in the system while physical activity says otherwise.
Connect · booking + room state + accessKeep more of what your hotel earns.
The hotel operating system built to protect revenue.
97%
Minimum applicable-scenario coverage. Guaranteed.Current first-party certification: 40 of 40 scenarios passed (100%). See the report.
Staycore connects bookings, payments, room access, POS, inventory, approvals, and audit trails—helping your team prevent, detect, reconcile, and investigate controllable revenue leakage.
Controllable leakage means an operational gap the connected system can reasonably block, surface, reconcile, or preserve for review. It does not mean every form of theft or physical loss.
05
Control paths
04
Response types
01
Audit record
TimeEventControl responseArea
23:42
Room 208 · access activityNo active stay found for the occupied-room signal.
Flag for reviewAccess
00:11
Room 314 · stay extensionDeparture passed while a balance remains open.
ReconcileRooms
19:06
Table 07 · kitchen orderOrder exists; no settled or room-posted bill yet.
Detect mismatchF&B
19:18
Bill 8841 · discount requestAdjustment sits outside the cashier's role limit.
Require approvalPOS
21:30
Main store · beverage issueIssued quantity does not match sales or approved comps.
Record varianceStock
Physical event → operating record → financial recordIllustration · not customer results
RoomsF&BPaymentsInventoryAccessAudit
The owner question
Your hotel made money. Did you receive all of it?
Leakage rarely arrives as one dramatic event. It accumulates through rooms that never reach the ledger, extensions that outlive payment, orders that stop before settlement, stock that moves without explanation, and adjustments that nobody reviews.
Unbilled extensions
A guest stays longer, but the extension, payment, and access window drift apart.
Connect · departure + balance + credentialOrders without settlement
The kitchen or bar acts, but the bill never reaches payment or the guest folio.
Connect · order + KOT + bill + folioInventory variance
Stock leaves the store without a matching sale, recipe use, wastage, or approved comp.
Connect · issue + use + sale + varianceSilent adjustments
Discounts, voids, refunds, and rate changes happen without the right approval path.
Connect · role + request + approval + audit
Four control outcomes
Protection is four different jobs.
A credible control system says exactly what happened. Blocking an action, detecting a mismatch, reconciling records, and retaining audit evidence are useful—but they are not interchangeable.
Prevent
Stop an unauthorized action before it changes the commercial record.
Example · approval required before an out-of-policy discountDetect
Surface a mismatch or exception while the team can still investigate it.
Example · occupied-room signal without a matching stayReconcile
Compare the operating event with the charge, payment, folio, or stock movement.
Example · kitchen order against settled or room-posted billAudit
Retain who acted, what changed, when it happened, and which approval applied.
Example · refund request, approver, reason, and final result
Connected control layer
One action should leave one connected truth.
Staycore links the physical operation to its commercial record. Owners get exceptions they can act on, rather than another disconnected report to compare by hand.
Rooms
Reservation
Assigned room
Payment eligibility
Access + stay state
F&B
Order
Kitchen ticket
Bill or guest folio
Settlement
Inventory
Stock issue
Recipe or service use
Sale, comp, or wastage
Variance
Approvals
Exception request
Role and limit
Approval decision
Audit evidence
Owner view
See what happened, which record does not align, who owns the next action, and what evidence remains for review.
Coverage by operation
The control follows the records Staycore can connect.
The Revenue Protection Guarantee covers every current Staycore hotel plan. Door-lock controls are included; each property’s applicable scenarios follow its configured workflows, connected services, and installed supported lock hardware.
AreaConnected recordsControl responseAvailability
RoomsReservation, room state, balance, extensionPrevent · detect · reconcile · auditHotel plans
F&BOrder, KOT, bill, room folio, settlementDetect · reconcile · auditHotel plans
InventoryIssue, recipe/BOM, sale, comp, wastage, varianceDetect · reconcile · auditHotel plans
Payments & accountsCharge, settlement, outstanding balance, corporate accountDetect · reconcile · auditHotel plans
People & approvalsRole, permission, attendance, adjustment, approverPrevent · detect · auditHotel plans
Door accessReservation, guest credential, staff access, validity windowPrevent · verify · auditIncluded · hotel plans
Certified 15 Aug 2026 · Guarantee active
97%Minimum scenario-coverage guarantee
40 of 40 applicable control scenarios passed.
SCENARIO COVERAGE = PASSED APPLICABLE SCENARIOS ÷ TOTAL APPLICABLE SCENARIOS × 100
The current first-party result is 100%. The guarantee promises a minimum 97%. This measures whether Staycore produces the defined control outcome in applicable scenarios—not the percentage of monetary loss recovered and not every form of theft prevented.
Standard RPS-1.0.0 · Terms RPGT-1.0.0 · First-party certification by the Staycore Product & Controls Team · Valid through 15 February 2027.
01
Set the applicable scenario set
Included plan capabilities count when their supported workflow is configured. Door-lock controls are included in hotel plans and run when supported lock hardware is installed and connected.
02
Test the defined outcome
Each scenario passes only when the expected outcome—prevent, detect, reconcile, or audit—is produced with the evidence required by RPS-1.0.0.
03
Back the measurement
If a certified passing scenario misses its defined outcome in an eligible deployment and the claim is verified, Staycore applies a one-month subscription credit under RPGT-1.0.0.
Common questions
Common questions owners ask.
What does controllable revenue leakage mean?
A gap that software and operating controls can reasonably prevent, surface, reconcile, or preserve for review—for example an occupied room without a valid stay, an unsettled order, an unexplained stock variance, or an unauthorized adjustment.
Does Staycore guarantee that no theft or loss can happen?
The guarantee is specific: Staycore’s applicable connected controls will meet the 97% performance floor. The current standard passed 40 of 40 scenarios—blocking unauthorized actions, surfacing mismatches, reconciling records, and preserving traceable changes across rooms, payments, F&B, inventory, and access. Deliberate activity kept outside connected systems is outside the measured standard.
How is the Revenue Protection Standard measured?
Scenario coverage equals passed applicable scenarios divided by total applicable scenarios, multiplied by 100. RPS-1.0.0 tested 40 scenarios and passed all 40, producing a 100% first-party result against the 97% guarantee threshold. Read the certification report.
Does the guarantee apply to every hotel plan?
Yes. Hotel Starter, Hotel Growth, Hotel Business Plus, and Hotel Enterprise are certified at 40 of 40 applicable scenarios. The guarantee applies subject to the configured workflow, supported connections, account standing, and the published terms.
Are door-lock controls included automatically?
Yes. Door-lock controls are included in every current hotel plan. The hotel still needs supported lock hardware to be installed, configured, and connected before those controls can issue, revoke, verify, or audit door access.
Where can I see the technical controls?
The Revenue Leakage Controls module page explains the product mechanisms in more detail. You can also run the five-minute operations control audit to map the gaps in your current property.
See the connected controls