Prevent
Stop a disallowed action before the workflow completes, or require the configured approval.
Staycore Revenue Protection
The 97% revenue protection standard.
Staycore guarantees at least 97% coverage of applicable controllable leakage scenarios for every current standard hotel plan. RPS-1.0.0 is certified at 100%: all 40 scenarios passed per plan.
What 97% means: scenario coverage. It is not 97% of money recovered, 97% of losses prevented, or protection from every theft, collusion, physical loss, or off-system activity.
Measurement basis
Exactly what 97% measures.
The standard counts defined, repeatable control scenarios that apply to a hotel’s plan and connected operating environment. It measures whether those tests pass—not the financial value of any incident.
Scenario coverage formula
Scenario coverage percent equals passed applicable scenarios divided by total applicable scenarios, multiplied by one hundred.
Standard threshold: each current standard hotel plan must meet at least 97% separately. Results are never averaged across plans.
- Applicable
- The relevant capability is included in the hotel plan or supported integration, the required workflow or hardware is connected, and the scenario is included in that plan’s test matrix.
- Passed
- The predefined test produces its complete required Prevent, Detect, Reconcile, or Audit outcome and the required evidence supports that result. A partial result is not a pass.
- Not applicable
- The scenario depends on supported hardware or an integration that is not installed and connected for the property. It is removed from both the numerator and denominator—not counted as a pass.
- Plan threshold
- Hotel Starter, Growth, Business Plus, and Enterprise must each reach at least 97% across their own applicable scenario set.
- Not a financial recovery rate
- 97% scenario coverage does not mean 97% of lost money is recovered or 97% of theft, collusion, error, physical loss, or off-system activity is prevented.
Expected outcomes
A pass requires a defined control result.
Each scenario declares its expected outcome before testing. The result must be observable and supported by the evidence specified for that scenario.
Detect
Surface an exception, mismatch, or unusual event to the authorised operator.
Reconcile
Compare the expected operational or financial record with what was actually posted.
Audit
Record the actor, time, action, and supporting state needed to review the event.
Certified plan results
Every current standard hotel plan cleared the 97% threshold.
On 15 August 2026, all four plans passed all 40 controlled automated product scenarios on revision abb13ae6. A result on one plan was not used to offset another.
| Plan | Standard room band | Passed / applicable | Certified coverage | Result |
|---|---|---|---|---|
| Hotel Starterhotel_essential | 1–24 rooms | 40 / 40 | 100% | Meets ≥97% |
| Hotel Growthhotel_growth | 25–40 rooms | 40 / 40 | 100% | Meets ≥97% |
| Hotel Business Plushotel_business_plus | 41–80 rooms | 40 / 40 | 100% | Meets ≥97% |
| Hotel Enterprisehotel_enterprise | 81–200 rooms | 40 / 40 | 100% | Meets ≥97% |
Certified under RPS-1.0.0 · valid 15 August 2026 through 15 February 2027. Current plan names and room bands follow the live hotel pricing catalogue.
Execution conditions
Connected controls are tested where they can execute.
Door-access controls are included in every standard hotel plan. Hardware- and integration-dependent scenarios execute only when the supported connection is installed and active for the property.
Door locks & mobile access
Door-lock controls are included automatically in every standard hotel plan. Their access scenarios execute when supported lock hardware is installed, connected, and configured for the tested workflow.
Third-party integrations
A payment, channel, POS, or other integration scenario applies only when the specific supported connector is named in the certification matrix and active for the hotel.
Plan and feature state
A scenario that cannot execute because its required supported system is not present is excluded from both sides of the formula. It is never counted as a pass.
Boundaries
What scenario coverage does not promise.
Revenue protection is a system of operational controls, not insurance against every loss. Approved guarantee terms RPGT-1.0.0 and the certified RPS-1.0.0 matrix control the scope.
Key guarantee exclusions
- Deliberate theft, collusion, or concealment that occurs entirely outside Staycore and its configured integrations.
- Cash, stock, room use, or other activity that is never entered into a covered workflow and leaves no system evidence.
- Unsupported third-party products, unapproved customisations, or integrations not named in the applicable certification matrix.
- Customer configuration changes, shared credentials, disabled controls, ignored approvals, or bypasses outside the documented operating requirements.
- Losses caused by external outages, device failure, force majeure, or other conditions the approved terms identify as outside Staycore’s control.
- Any promise that a particular amount of money will be recovered, or that all fraud, errors, and operational losses will be eliminated.
Guarantee claims process
Evidence first. Then applicability. Then outcome.
This is the high-level review path for an active guarantee claim. Approved terms RPGT-1.0.0 set the notice requirements, evidence rules, time limits, eligibility conditions, and one-month subscription-credit remedy.
Preserve the event record
Keep relevant booking, folio, payment, approval, stock, access, user, integration, and timestamp evidence.
Submit the affected scenario
Identify the hotel, subscribed plan, configured add-ons or integrations, and the expected control outcome that did not occur.
Verify scope and conditions
Staycore reviews applicability against the published standard, certification matrix, system configuration, event evidence, and governing terms version.
Issue a written decision
The result identifies whether the scenario was applicable, whether its expected outcome failed, and whether the remedy conditions were met.
Certification record
Certified. Active. Versioned.
The guarantee is active under Revenue Protection Standard RPS-1.0.0 and approved guarantee terms RPGT-1.0.0.
Guarantee active · 100% certified coverage
Certification report
Approved terms
JSON record
- Measurement target
- At least 97% per standard hotel plan
- Measurement basis
- Applicable controllable leakage scenarios
- Certified result
- 40 / 40 passed · 100% per plan
- Guarantee activation
- Active
- Standard version
- RPS-1.0.0
- Terms version
- RPGT-1.0.0 · approved
- Certification date
- 15 August 2026
- Certification expiry
- 15 February 2027
- Certifier
- Staycore Product & Controls Team (first-party)
- Test basis
- 40 controlled automated scenarios · hotelOS abb13ae6
- Certification report
- Read report
- Approved terms
- Read RPGT-1.0.0
- Verified-claim remedy
- One-month Staycore subscription credit
Claims are evaluated against the certified standard, the property’s applicable configuration, system evidence, and approved terms RPGT-1.0.0.
Questions
Revenue protection guarantee FAQs.
What does the 97% Revenue Protection Standard measure?
It measures the share of applicable controllable leakage scenarios that pass their predefined test. A hotel plan meets the standard when at least 97% of its own applicable scenarios pass. It does not measure money recovered or promise that every theft or loss is prevented.
How is scenario coverage calculated?
Scenario coverage equals passed applicable scenarios divided by total applicable scenarios, multiplied by 100. Each current standard hotel plan must meet the 97% threshold separately.
What makes a scenario pass?
A scenario passes only when its predefined test produces the required Prevent, Detect, Reconcile, or Audit outcome and the required evidence supports that result. A partial result or an excluded scenario is not counted as a pass.
Does 97% scenario coverage mean 97% of money is recovered?
No. The percentage measures test-scenario coverage. It is not a recovery rate, a savings estimate, or a promise that 97% of financial loss, theft, collusion, physical loss, or off-system activity will be prevented.
Which hotel plans are measured against the standard?
Hotel Starter, Hotel Growth, Hotel Business Plus, and Hotel Enterprise each passed all 40 applicable scenarios, producing 100% certified coverage per plan. Results are not averaged across plans.
How are door-lock and integration scenarios treated?
Door-lock controls are included automatically in every standard hotel plan; their scenarios execute when supported lock hardware is installed and connected. Other integration-dependent scenarios apply when the named supported connector is configured and active.
What was certified?
The Staycore Product & Controls Team tested 40 controlled automated product scenarios on revision abb13ae6. All 40 passed for each current standard hotel plan, producing 100% certified scenario coverage.
Is the 97% guarantee active today?
Yes. Revenue Protection Standard RPS-1.0.0 was certified on 15 August 2026 and expires on 15 February 2027. The active guarantee is governed by approved terms RPGT-1.0.0.
What remedy applies to a verified eligible claim?
A verified eligible claim receives a one-month Staycore subscription credit, subject to the scope, claim process, exclusions, and other conditions in approved guarantee terms RPGT-1.0.0.
Revenue protection
See the operating controls behind the methodology.
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