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What is a hospitality operating system?
Hotels and shortlets run on more than reservations. A hospitality operating system unifies the commercial, operational, and financial layers so the entire property runs in sync.
Beyond the PMS
A PMS manages rooms and reservations. An operating system connects the PMS to housekeeping, inventory, guest messaging, access control, and revenue analytics.
Why owners need it
When your portfolio spans hotels and shortlets, operations must stay segregated while financial reporting is unified. An OS keeps those two layers aligned.
What to look for
- Inventory and recipe tracking with audit trails.
- Task routing with SLAs for every department.
- Digital identity and key issuance connected to stays.
- Channel management with rate plan control.
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