Master Subscription Agreement

This Agreement is entered into between:

INTRO Hospitality Limited, a company registered in Nigeria with company registration number 8149187, the owner and operator of staycore.io ("INTRO", "Staycore", "we", or "us"),

and

the company or legal entity on whose behalf this Agreement is accepted ("Customer", "you").

The individual accepting this Agreement represents that they have the authority to bind Customer. By clicking acceptance, activating an account, accessing or using the Products, or executing an Order Form that references this Agreement, Customer agrees to be bound by its terms. If Customer does not agree, Customer must not access or use the Products.

The Effective Date is the earlier of: (a) the subscription start date specified in an Order Form, or (b) the date Customer first accesses or uses the Products.

1. Definitions

• Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with a party (control meaning >50% ownership or voting power).
• Authorized User means an individual authorized by Customer to access the Products.
• Confidential Information means non-public business, technical, or commercial information disclosed by one party to the other that should reasonably be understood to be confidential.
• Customer Data means all data submitted to, processed by, or stored within the Products by or on behalf of Customer.
• Documentation means user guides, technical documentation, and policies made available via staycore.io or the Staycore support portal.
• Free Subscription means access to the Products without charge, subject to feature, usage, or time limitations.
• Order Form means any online checkout, invoice, or written order referencing this Agreement.
• Products means the Staycore software platform offered via staycore.io, including all modules, APIs, mobile applications, dashboards, AI-assisted features, and related services, whether provided as SaaS or hybrid deployments.
• Subscription Term means the period during which Customer is authorized to access the Products.

2. Provision and Use of the Products

2.1 Right of Access

Subject to this Agreement and payment of applicable fees, INTRO grants Customer a non-exclusive, non-transferable right to access and use the Products for Customer's internal hospitality operations.

2.2 Use Restrictions

• sublicense, resell, or commercially exploit the Products without written consent;
• reverse engineer or copy the Products;
• interfere with system integrity or security;
• use the Products unlawfully or to process illegal content;
• allow access by non-Authorized Users.

2.3 Authorized Users

Customer is responsible for all actions taken by Authorized Users and must promptly notify INTRO of any unauthorized access.

2.4 Third-Party Integrations

Customer acknowledges that certain functionality depends on third-party services (e.g., payment processors, channel managers, access-control vendors). INTRO is not responsible for third-party failures.

2.5 Support

Support is provided in accordance with the Customer's subscription tier as described on https://staycore.io/pricing/.

2.6 Free Subscriptions

Free Subscriptions are provided "as-is", without warranties, support, or service-level commitments, and must not be used for mission-critical operations.

3. Fees and Payment

3.1 Pricing

Fees are based on Staycore's published pricing available at https://staycore.io/pricing/.

Pricing may vary by plan, property count, feature set, or region.

3.2 Billing & Renewal

Subscriptions renew automatically unless cancelled before the end of the current Subscription Term. Billing frequency (monthly or annual) is specified at checkout or in the Order Form.

3.3 Payment Terms

Invoices are payable immediately unless otherwise stated. INTRO may suspend access for non-payment.

3.4 Taxes

Fees are exclusive of applicable taxes, levies, or duties. Customer is responsible for all such taxes except taxes on INTRO's income.

4. Intellectual Property

4.1 Customer Data

Customer retains ownership of Customer Data. Customer grants INTRO a limited license to process such data solely to provide the Products.

4.2 Staycore IP

INTRO retains all rights, title, and interest in the Products, Documentation, and all related intellectual property.

4.3 Usage Analytics

INTRO may collect anonymized usage metrics to improve the Products. Such data does not identify Customer or guests.

4.4 Feedback

Customer grants INTRO a perpetual, royalty-free license to use feedback or suggestions without obligation.

5. Confidentiality

Each party agrees to protect the other's Confidential Information using reasonable care and not to disclose it except as required to perform this Agreement or by law.

6. Security & Data Protection

INTRO implements reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Products. Customer remains responsible for compliance with applicable data-protection laws relating to its guests and staff.

7. Warranties & Disclaimers

7.1 Authority

Each party warrants it has authority to enter this Agreement.

7.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, THE PRODUCTS ARE PROVIDED "AS IS". INTRO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Indemnification

8.1 By INTRO

INTRO will indemnify Customer against third-party claims alleging that the Products infringe intellectual-property rights, subject to exclusions.

8.2 By Customer

Customer indemnifies INTRO for claims arising from Customer Data or misuse of the Products.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTRO'S TOTAL LIABILITY SHALL NOT EXCEED FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM. NEITHER PARTY SHALL BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.

10. Term & Termination

Either party may terminate for material breach not cured within 30 days. Upon termination, Customer must cease use of the Products.

11. General

11.1 Governing Law

This Agreement is governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State shall have exclusive jurisdiction.

11.2 Assignment

Neither party may assign without consent, except in a merger or asset sale.

11.3 Publicity

INTRO may list Customer as a Staycore customer unless Customer opts out in writing.

11.4 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements.